Returns, Refunds & Cancellation Policy
Effective Date: September 10, 2026
This policy applies to eligible purchases made through www.MyFreshFun.com from My Fresh Fun (“My Fresh Fun,” “we,” “us,” or “our”).
My Fresh Fun serves customers in the United States and Mexico. Nothing in this policy limits, waives, or replaces any mandatory rights or remedies available to customers under applicable consumer-protection law in the jurisdiction where the transaction occurs.
1. ORDER CANCELLATIONS
To request cancellation of an order, email info@myfreshfun.com as soon as possible and include your name and order or invoice number.
If the order has not yet been processed, packed, or shipped, we will make reasonable efforts to cancel it and issue any applicable refund.
Once an order has entered fulfillment or has been transferred to a shipping carrier, cancellation may no longer be possible. The order may instead qualify for a return after delivery under the terms of this policy.
For customers in Mexico, where applicable law provides a right to revoke consent to an eligible transaction within a specified period, My Fresh Fun will honor that right in accordance with applicable law. Where legally permitted, return shipping, insurance, or related costs associated with such a cancellation or revocation may be the responsibility of the customer unless the return results from our error, a defective product, or another circumstance for which applicable law requires otherwise.
2. RETURNS
Because kratom, kava, and other My Fresh Fun products may be consumable goods, products must generally meet all of the following conditions to qualify for a voluntary return:
• The product is unopened and unused.
• Any safety seal remains intact and unbroken.
• The original packaging has not been materially damaged or altered.
• The product is in substantially the same condition in which it was received.
• The customer can provide an order confirmation, invoice, receipt, or other reasonable proof of purchase.
Before returning any product, contact info@myfreshfun.com and request return authorization.
Products sent to My Fresh Fun without prior authorization may be refused, delayed, or returned to the sender.
If a return is approved, we will provide the appropriate return instructions and return address.
3. NONRETURNABLE PRODUCTS
Except where a return or remedy is required by applicable law, My Fresh Fun generally cannot accept returns of:
• Opened products.
• Used or partially consumed products.
• Products with broken, removed, or altered safety seals.
• Products that have been repackaged, contaminated, modified, or otherwise altered after delivery.
• Products damaged after delivery because of misuse, improper handling, excessive heat, moisture, improper storage, or other customer-controlled conditions.
• Products returned without reasonable proof of purchase.
• Clearance, promotional, or final-sale products clearly identified as such before purchase.
• Products submitted outside the applicable return period.
• Products that cannot reasonably or safely be returned to inventory because of their condition.
These restrictions do not eliminate any mandatory legal remedy that may apply when a product is defective, damaged upon delivery, expired, incorrectly supplied, unsafe, materially different from what was ordered, or otherwise subject to a legally protected consumer remedy.
4. DAMAGED, DEFECTIVE, EXPIRED, OR INCORRECT PRODUCTS
Please inspect your order promptly after delivery.
If a product arrives damaged, defective, expired, incorrectly supplied, or materially different from the product you ordered, contact info@myfreshfun.com as soon as possible and preferably within five calendar days after delivery.
Your request should include:
• Your name.
• Your order or invoice number.
• The product involved.
• A description of the problem.
• Clear photographs of the product.
• Photographs of the packaging.
• Photographs of the shipping label when relevant.
• Photographs showing any visible damage, incorrect product, lot information, expiration information, or other relevant details.
• Any additional information reasonably necessary to evaluate the claim.
Please do not discard or use a disputed product until we provide instructions, unless retaining the product would create a safety concern.
If the claim is approved, My Fresh Fun will provide an appropriate remedy, which may include replacement, exchange, store credit, or refund depending on the circumstances and applicable law.
My Fresh Fun will cover reasonable return-shipping expenses when the return results from an error by My Fresh Fun, an eligible product defect, or another circumstance in which applicable law requires us to bear those costs.
5. REFUNDS
After receiving and inspecting an approved return, or after approving a claim that does not require the product to be physically returned, we will notify you regarding the status of the refund.
Approved refunds will generally be issued to the original payment method whenever reasonably possible.
Another refund method may be used when authorized by the customer, required by the applicable payment provider, or otherwise permitted or required by law.
Original shipping charges are generally nonrefundable unless:
• The product was damaged, defective, expired, incorrectly supplied, or otherwise materially nonconforming.
• The shipment was not delivered as agreed because of an error attributable to My Fresh Fun.
• The transaction was properly cancelled before shipment.
• Applicable law requires the shipping charges to be refunded.
Banks, card issuers, payment processors, and other financial institutions may require additional processing time after My Fresh Fun issues a refund.
My Fresh Fun is not responsible for delays caused solely by the customer’s bank, card issuer, or payment provider after the refund has been properly submitted.
6. EXCHANGES
Eligible unopened and unused products may qualify for exchange, subject to prior approval and product availability.
If the requested replacement product is unavailable, My Fresh Fun may offer another available product, store credit, or an applicable refund.
If an approved exchange involves products of different prices, any price difference, additional shipping cost, tax, duty, or other applicable charge must be resolved before the replacement is shipped unless applicable law requires otherwise.
7. SHIPPING PROBLEMS
My Fresh Fun will make reasonable efforts to assist customers with shipping problems.
However, to the fullest extent permitted by applicable law, My Fresh Fun is not responsible for delays or delivery problems caused by circumstances outside our reasonable control, including:
• Carrier delays.
• Weather events.
• Customs inspections or clearance delays.
• Government actions.
• Incorrect or incomplete delivery information supplied by the customer.
• Failed delivery attempts.
• Delivery-location access problems.
• International shipping restrictions.
• Events affecting transportation or logistics networks.
If a package appears lost, damaged, or incorrectly delivered, contact info@myfreshfun.com promptly so that we can review the shipment and, where appropriate, open a claim or investigation with the carrier.
Customers are responsible for providing complete and accurate delivery information when placing an order.
8. INTERNATIONAL ORDERS, CUSTOMS & IMPORT ISSUES
Orders shipped between the United States and Mexico, or otherwise across an international border, may be subject to customs inspection, import requirements, government review, duties, taxes, fees, delays, restrictions, or other requirements outside the control of My Fresh Fun.
Customers are responsible for ensuring that the products ordered may lawfully be imported, received, possessed, and used at the destination.
Unless otherwise stated at checkout or required by law, duties, taxes, customs charges, import fees, brokerage charges, or similar government or carrier charges are the responsibility of the recipient.
My Fresh Fun may refuse, restrict, or cancel an order when necessary to comply with applicable laws, customs requirements, carrier restrictions, payment-provider requirements, or company compliance policies.
9. REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES
If a shipment is refused, remains unclaimed, cannot be delivered, or is returned because the customer provided an incorrect or incomplete address, any applicable refund may be reduced by actual shipping, return-shipping, customs, carrier, or handling costs to the extent permitted by law.
If a returned consumable product cannot reasonably or safely be resold, the product may not qualify for a refund unless the return resulted from an error by My Fresh Fun or another circumstance protected by applicable law.
10. LOST OR STOLEN PACKAGES
If tracking indicates that a package was delivered but you cannot locate it, contact the carrier and My Fresh Fun as soon as possible.
We may ask the carrier to investigate and may request additional information from the customer.
A carrier’s confirmation of delivery may be considered when determining whether a replacement or refund is appropriate.
Nothing in this section limits any remedy that must be provided under applicable law.
11. CHARGEBACKS & PAYMENT DISPUTES
If you believe there is a problem with an order or payment, we encourage you to contact My Fresh Fun at info@myfreshfun.com before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.
This provision does not limit your right to dispute an unauthorized, fraudulent, duplicate, incorrect, or otherwise eligible charge with your bank, card issuer, or payment provider.
My Fresh Fun reserves the right to provide relevant transaction, order, shipping, tracking, customer-communication, and delivery records to banks or payment processors when responding to a payment dispute.
12. FRAUD, ABUSE & RETURN MISUSE
My Fresh Fun reserves the right, to the extent permitted by law, to refuse or limit returns, refunds, exchanges, replacements, or future transactions when there is reasonable evidence of:
• Fraud.
• Repeated abuse of return or refund procedures.
• False claims regarding delivery or product condition.
• Altered or manipulated photographs or documentation.
• Unauthorized payment activity.
• Resale fraud.
• Other misuse of My Fresh Fun policies or services.
Nothing in this section limits legitimate consumer rights or remedies provided by applicable law.
13. CONSUMER RIGHTS IN MEXICO
For transactions subject to Mexican consumer-protection law, customers retain all mandatory rights and remedies provided under applicable Mexican law.
Where applicable Mexican law grants a right to revoke consent, cancel an eligible transaction, obtain replacement of defective goods, receive reimbursement, or exercise another mandatory consumer remedy, the applicable legal requirement will control over any conflicting provision of this policy.
Nothing in this policy is intended to waive rights that cannot legally be waived.
14. CONSUMER RIGHTS IN THE UNITED STATES
Consumer rights in the United States may vary depending on the state in which the customer resides and the particular circumstances of the transaction.
Nothing in this policy is intended to eliminate, restrict, or waive any consumer right, warranty, refund right, charge-dispute right, or other remedy that cannot legally be eliminated, restricted, or waived under applicable federal or state law.
15. CONTACT US
For cancellations, returns, damaged products, exchanges, refunds, shipping problems, or other order-related requests, contact:
MY FRESH FUN CUSTOMER SUPPORT
Email:
info@myfreshfun.com
Website:
www.MyFreshFun.com
When contacting us about an order, please include:
• Your name.
• Your order or invoice number.
• The product involved.
• The reason for your request.
• Supporting photographs when applicable.
Providing complete information helps us review your request more efficiently.
16. POLICY UPDATES
My Fresh Fun may update this Refund, Return & Cancellation Policy from time to time to reflect changes in our business practices, services, payment methods, shipping procedures, or applicable legal requirements.
The version displayed on the website at the time of purchase will generally apply to that transaction unless a subsequent change is required by applicable law or provides a legally required consumer protection.
The current version of this policy will be posted at:
www.MyFreshFun.com